If you want to return your order, you can do so within 14 days of receiving your order. This is the so-called trial period or right of withdrawal. Let us know that you are returning your order. This can be done via the mail (info@joyenco.nl), by phone or via whatsapp on 06 22 60 79 42. This way you make sure we know about it and you can keep an eye on your order, so you can speed up your receive money back.

Refund after return

As soon as we have received the order back, we will return the paid amount (often including the shipping costs) as soon as possible, but within 14 days after termination of the agreement. You will receive a message from this credit note. We will refund the shipping costs paid when returning the entire order. When returning a part of the order, the shipping costs of that order are not reimbursed. We do not pay back the shipping costs you make yourself to get the return with us.

The return address is:

Joy & Co

with regard to returns

Weidemolen 36

1733 PC Nieuwe Niedorp

Packages can be returned cheaper, by clicking on the return link on the shipping notification from PostNL. You receive this by mail as soon as your package is on its way to you.